Support Center

I am experiencing connection difficulties when performing an assessment

Last Updated: Jun 24, 2018 10:40AM UTC
When performing an assessment, please ensure that you stay within range when performing an assessment:
  • Indoors: Up to 12 metres*
  • Outdoors: Up to 5 metres*

Sensor connection is dependent on Bluetooth range. The Bluetooth range of your device can vary significantly depending on your device model and environment. For best results:
  • Ensure your hands are not covering the Bluetooth receiver.
  • Operate indoors. Transmission may be reduced in a space greater than 10 x 10 metres.  A typical clinic room is ideal (3 x 4 x 3m).
  • Maintain a direct line of sight between the sensors and the device (don’t have the person face you with the sensors on their back).
  • When outside, try to be near walls or buildings if possible as the Bluetooth signal is stronger if it can reflect from these structures.
  • Turn off your tablet or smartphone device’s wireless (WiFi) connection while performing your assessment to boost the Bluetooth connection strength.

*Maximum ranges are dependent on your iOS device. If using an iPad Mini, stay within 1 metre of the subject when outdoors. If using an iPad Air, stay within 5 metres of the subject when outdoors.